Included are commitments
- To answer 999 calls within 10 seconds
- To update victims of crime within 10 days about what they are doing to further investigate the crime
- That neighbourhood policing teams teams will spend at least 80% of their time in local areas tackling issues like anti-social behaviour
- That neighbourhood policing teams will carry out regular patrols and respond within 72 hours if contacted
Chief Constable Matt Baggott was known for his commitment to community policing in his previous position as Chief Constable for the Leicestershire Constabulary, and it was expected that he would bring this expertise and experience to enhance policing in Northern Ireland.
As well as these commitments, the Belfast Telegraph reports that Feedback from the public on how police treated them could make or break officers' promotion hopes. Officers intend to phone people affected by crime and ask them to assess the policeman or woman who dealt with their case - data which will then be relied upon in future job interviews.
The new system, which will see about 9,000 phoned for feedback on individual officers, will be in place in the autumn.